AMP Groep

The nature of AMP’s delivery and KYC provisions require that the method of identity verification used must operate at the eIDAS High assurance level both face-to-face and remotely.

While their drivers are trained identity document experts, AMP Groep decided to research remote identity verification apps that could be utilised for their KYC offering as well as on the trusted device of delivery drivers to offer customers a multichannel solution.

This led them to discover optical verification, which was initially considered, but AMP Groep Chief Commercial Officer Koos Verhave found that OCR didn’t provide the level of fraud resistance needed for their use case.

"Remote conversion is 96% in single sessions." - Koos Verhave, CCO AMP Groep

After researching IDV solutions, AMP settled on NFC-based identity verification due to its cryptographic security protocols that ensure an ID document is genuine and unedited.

From the available NFC solutions on the market, AMP Groep selected Inverid’s ReadID technology thanks to its industry-leading conversion and user experience.

ReadID was also ideal for AMP Groep’s KYC service, as the solution is already in use at some of the biggest banks in the Netherlands including ING, Rabobank, and more.

By giving customers a choice between remote verification and face-to-face verification with an equally secure method, AMP has protected all of their customer channels and created a smooth and reliable customer experience.

CCO of AMP Groep Koos Verhave believes “it’s important to give the user a choice if you want to capture all the customers that are interested in your service.”

The results

Since implementing ReadID, AMP Groep’s Chief Commercial Officer Koos Verhave reports they have seen conversion rates of 96% for those that choose the fully remote identity verification offering.

Thanks to the user-friendly experience of ReadID, customers can verify their identity in a way that suits their preferences, taking away the potential stress of being able to receive vital deliveries.

Whereas before AMP Groep saw a drop off of customers that did not want to use a digital identity verification flow, they have seen a 12% increase in their conversion rate by allowing customers to select the in-person verification option, both of which happen with ReadID.

“You can compensate or regenerate dropout by using identification on location. This gives us 12% extra to our conversion rate.” - Koos Verhave, CCO AMP Groep

Koos Verhave and his team found that the user-friendly flow of ReadID gave their conversion the boost it needed and improved the customer experience by providing the same assurance level no matter how the identification took place.