Frequently asked questions

ReadID Ready is used by organisations all over the world to verify the identities of their customers, citizens or employees. Probably, you were referred to ReadID Ready by an organisation you want to become a customer. ReadID Ready provides identity verification on behalf of this organisation. There are various reasons why an organisation would want you to verify your identity. The organisation that referred you to ReadID Ready will have explained this to you. If it is unclear to you why your identity needs to be verified, please contact this organisation.

The ReadID Ready application uses the NFC (Near Field Communication) technology of your smartphone to read the chip in your identity document. This chip contains your personal data and passport photo as they are also visible on your document. In addition, the chip contains additional information about the digital security and authenticity of the document. To read this information, the so-called Machine Readable Zone of your document must first be scanned using your phone's camera, since this contains the code the app needs to access the chip.

Optionally, facial verification can be performed for holder verification. Also, optical verification fallback can also be triggered in the ReadID Ready app in combination with facial verification e.g. in case the document does not have a chip.

In some case following the identity document verification, the ReadID Ready app will ask you to do a facial matching: by comparing a selfie with the face image from the identity document you can prove you are the rightful holder of the document.

No. Your personal data is not stored on the phone. When you close the application, the information is deleted from the phone.

ReadID Ready needs to know on behalf of which organization your identity document needs to be verified. This organisation provided you with QR code and/or an activation link/button to pass this information to the app.

Situation 1: You need a QR, but don't have one
If you were referred to ReadID Ready from a (desktop) webpage, an email or a letter, you'll need a QR code. The QR code should be on the webpage, in the email or letter. If not, please contact the organisation that referred you here.

Situation 2: You don't need a QR code
If you were referred to ReadID Ready from a mobile webpage or another mobile app and have the ReadID Ready app on the same phone, then you don't need to scan a QR code. The mobile website or other app should have an activation link or button. Go back to the mobile website or app and click on it.

Scanning the QR code should be easy and fast. Try either of the following:

• Hold your phone closer to or further from the QR code. The QR should fit inside the frame you see on your phone's screen.
• Tilt or rotate your phone a bit, to avoid glare.
• Try to increase the brightness of the screen you're scanning the QR from.
• If you're scanning the QR from a letter, the environment may be too dark. Try going to a lighter area and try again.

If you've completed the identity verification process, the QR code is expired.  You cannot use it twice.

If you were in the identity verification process, but you did not complete it, your QR code can be in use. This is a security feature to prevent two users from using it at the same time. Please wait 30 minutes and try scanning the QR code again.

For iOS, you need an iPhone 7 or up, running iOS 14 or up. iPads do not work since they do not have the required NFC capability.

For Android, you need to have version Android 7 or up with NFC. By far most Android smartphones have this. Some Android tablet have this as well. Beside the vendor of your device, there are plenty of websites where you can find out if your phone has NFC, and there are even free apps with the sole function of letting you know if you have NFC.